1. Acceptance Of Terms

By using Hero Reviews, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our platform.

2. Service Description

Hero Reviews provides QR code review collection tools and AI-assisted review suggestions designed to help businesses simplify the review collection process.

3. AI-Assisted Review Suggestions

Hero Reviews provides optional AI-assisted review suggestions only. Users may edit, personalize, modify, or completely ignore any suggested content before submitting a review.

4. User Responsibility

• Customers remain fully responsible for all reviews they submit.
• Users must provide honest and accurate feedback.
• Businesses are responsible for complying with Google's review policies.
• Users must not submit misleading, fraudulent, or fake reviews.

5. No Review Submission By Hero Reviews

Hero Reviews does not publish, post, submit, or upload reviews on behalf of customers. All reviews are submitted solely by individual users.

6. QR Code Usage

Businesses may generate QR codes through Hero Reviews for legitimate review collection purposes. QR codes may not be used for spam, fraud, or unlawful activities.

7. Account Usage

Users are responsible for maintaining the security of their account credentials and all activities performed under their account.

8. Subscription & Billing

Paid subscriptions are billed according to the selected plan. Users may upgrade, downgrade, or cancel their subscription based on available account options.

9. Refund Policy

Refund requests are handled according to the Hero Reviews Refund Policy. Certain subscription payments may be non-refundable where permitted by law.

10. Limitation Of Liability

Hero Reviews is provided on an "as available" basis. We are not responsible for business outcomes, review volume, customer participation, search rankings, or platform decisions made by third-party services such as Google.

11. Intellectual Property

All Hero Reviews branding, software, content, designs, and technology remain the property of Hero Reviews and may not be copied or redistributed without permission.

12. Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms of Service or engage in fraudulent, abusive, or unlawful behavior.

13. Changes To Terms

Hero Reviews may update these Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.